Visit My Orders to check the status of your replacement.
The replacement is only initiated after the originally delivered item is picked up. You’ll be notified by e-mail or we will send you a replacement request for more details.
The courier service delivering your order usually tries to deliver on the next business day. In case you miss a delivery, you can check your SMS or e-mail notifications for more details on when the courier service will try to deliver again.
You can get in touch with the brand or an authorized service Centre of the brand to claim the warranty for your product (wherever applicable) or, you can also visit our service center or just click to www.itdurbar.com/servicesstation for more details.
Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product is scheduled. You’ll be notified by SMS, e-mail or with any other applications on the day of the pickup with more details.
In cases out of Kathmandu valley, you have to ship the item/product back to us within 7 days of the return related e-mail/SMS being sent to you.
We usually ship your orders from 1-2 business days from the date of your order been placed so that they reach you on time. In case your order hasn’t been shipped within this time please contact our customer support so that we can look into it.
An e-mail & SMS will be sent once you’ve successfully placed your order. We will also let you know along with the order tracking number for the shipment. You can track your orders from the “My Orders” section on your It Durbar account.
Business days usually refers to the working days of a week. The expected date of delivery is calculated based on business days. This includes from Sunday to Friday. Saturday and Public holidays are usually not considered.
An item is marked as “Out of Stock” when it is not available with us or any sellers in a market, at the moment; you won’t be able to buy it now. Click on the “Notify Me” feature to know the status once it is available.
IT Durbar comes-up with a feature to facilitates it’s customer & client’s by introducing “IT Durbar- Service-Station” as for the repair & maintenance of Laptop, Desktop, Printer, Smart-TV, Mobile Phones, Network Equipment & Gaming Consoles, etc.
Username is a valid email id and the Password is the set of characters that provides access to an account. The username and password are your login credentials to your IT Durbar account.
If you create an account in IT Durbar, you can get various kinds of exclusive offer emails, you can able to mark the products in your wish list, and you can able to view your order history and you can also rate and review the products.
The registration process at IT Durbar is quite easy. You just need to sign up for a new account filling with your full name, email id, mobile number and password with agreeing all the terms and conditions. Then click “Create my account”, after that click on the link that is sent to you on email for the confirmation of valid registration.